Visitor

 • 

1 Message

Saturday, August 1st, 2026 9:45 PM

Rdk 3033 all the time

Had this issue.  Got a new box.  Worked.  Come

back now 4 hours later.  Same issue again!! 
is there a fix?

Oldest First
Selected Oldest First

Official Employee

 • 

1.4K Messages

10 days ago

Howdy user_d8y5yf 🙌 I'm glad you came to our community for help because I know exactly how annoying it can be to deal with anything interrupting my TV service when I'm trying to watch. The RDK-03033 error message usually indicates a connection issue. To resolve it, try following these steps:

 

  1. Check your internet connectivity and ensure there are no system outages by visiting xfinity.com/support/status.
  2. Ensure all cable connections are secure and that the TV Box is not obstructed.
  3. Power cycle the TV Box by unplugging it for 1-2 minutes, then plug it back in.
  4. If needed, restart the TV Box using your Xfinity Voice Remote or the power button.

Has anything improved since creating your post?

forum icon

New to the Community?

Start Here