Root Sports Channel

Root Sports keeps pausing during a live game. Really hard to watch. 

June 8, 2025 ...I've complained to Xfinity about this. 

Today's game was unwatchable for us..all garbled, pixilated and frozen picture. Xfinity told me it was on our end. 
No- it's not, ALL our other networks/channels are fine. ONLY network that is unwatchable is Root Sports.

Last month when I contacted them to complain about this very same issue, they said they would send a technician out to our house but it would most likely be at our expense. 

Hello Kschif is this still a concern for you on the Root Sports channels? 

Hello @seawaovaz. Thank you for commenting on our community Forum. I am sorry to hear you are also having this issue with Root Sports. I would love to troubleshoot your equipment and see if we can detect an issue.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Good afternoon @seawaovaz and happy Memorial Day! We hope you are having a wonderful and safe holiday. We appreciate you reaching out on our Community Forums regarding your issues with your Root Sports channel. Our team will be happy to help troubleshoot and if needed, create a ticket with our repair team for further investigation. To confirm, are you experiencing issues with any other channels? Are you watching Root Sports through your cable box or streaming through an app? Do you experience any error codes or messages as well?

They... like many of us... seem to be having trouble ONLY on Root NW. In my case, it's through my Xfinity cable box. Pixellation / freezing intermittently through Mariners games (about all I watch on Root), and it happens on all my TVs when it occurs. Getting really annoying, seems to be happening a LOT this season.

We have the same problem. We do not experience this with any other channel. We are watching the Mariner’s game on Root sports through our xfinity cable box on xfinity in the area code 97068. The broadcast is constantly freezing and pixelating, making it unwatchable. This happens on the game coverage as well as the commercial breaks between innings. The problem has been particularly severe during coverage of today’s game live broadcast 1-4pm June 8

Here is what we are experiencing  

I also have been having this problem frequently and today's game (June 8th) has been HORRIBLE.

Thank you for reaching out here @123gle. If that issue is still present just on Mariner games the issue may be network related. If you are still experiencing that issue during games reach out here and we can share that feedback with our engineers. 

Good afternoon @user_vpvckz, and thank you for reaching out on our Community Forums with your Root Sports channel concerns. I'm sorry to hear that the channel is pixelating. I see that you stated its only happening on this channel. Are you experiencing any other issues with your services? Are any error codes or messages popping up as well? 

@user_b372tx​ 

Update: we just noticed that the ads are also freezing and pixelated on this channel. 

@user_b372tx​ same! I’m in 98664 for the zip code so I believe we have the same broadcasts. 

Yes,  think so, too…

same here in zip code 97202

Looks like a metropolitan Portland problem. 

Same here. zip 99037 Spokane Valley. This is really frustrating in that it happens often.

@user_kwhsju Thanks for letting us know. What troubleshooting have you been able to perform? 

@user_r7z8j6 Thanks for adding to the post. Is it working better now? 

Hi, we are still experiencing viewability issues on the Root Chanel, TBS, and TNT. We have powered off the modem but that did not resolve the problem. The 3 channels in the morning are ok, but in the evening they pixelate and are unviewable.  Can't watch my favorite baseball team the Mariners until this is resolved.

Hi, we access tv content via the Xfinity modem

Hello @user_8256c3, Thank you for reaching out for assistance. Sorry to hear that you are having issues with the picture quality on your recording. How long have you been having the picture quality issue with your recording? Does it pixelate on the live show or just the recording? 

Podgorney Are you setup on our Ultimate TV tier? Root sports had moved a while ago over to the Ultimate level of TV. https://www.xfinity.com/support/articles/root-sports-northwest-move-ultimate-tv-package

I can't keep up with the Xfinity tiers. 

I have an Xfinity cable box on my downstairs TV, and a TiVO box on the upstairs TV. The TiVO box shows Root Sports just fine. The downstairs TV shows an error when I try to access Root. I after numerous calls to support I swapped out the cable box at the Comcast store for a new box (same model). The problem persists, and the foreign support people now say I will need to pay $100 in order to have a technician come to my home. 

After 30+ years I'm nearing the end with Comcast/Xfinity.

Well thanks, I guess, but I am unable to figure out how to send a DM. I see no "Direct Message" icon or pen and paper image. It should not require six or more steps to send a DM.

No offense but Xfinity is clearly cutting back on customer support and making it increasingly difficult to get help from a live US-based tech support person. 

Podgorney I did get the private message, I am seeing that in our inbox now. I am going to circle back with you there here in a couple of minutes. Appreciate you time with all of this.