Scripps channel and Peacock service

Morning,

My Peacock "upgrade" has not worked on my main new box since you Xfinity "upgraded" my cable box. Spoke with customer support over 3 months ago a few times, they told me the service should be available but the main box says I need to upgrade and pay for Peacock upgrade but CSP said we should have it on the box. After a few calls they said they dont know when it will be available.

Should I get a credit for no service since you changed out the box?

Also, since Scripps has been gone in the Nashville area for about 2-3 weeks, will I get a credit for the DVR and the Scripps costs for the show being recorded but have a blank screen?

Will I get a credit for paying for the streaming services to get CBS shows which have been taped as well as missing the news?

Assume $2.99 per show based on the current Xfinity costs on their pricing on demand.

Avg 3-5 show per night from CBS,

1-2 til 7:30 am from CBS.

Miss the NCAA final 4 priceless

Rough estimate $15 night + $6 morning. $21 per x 6 days x 2.5 weeks.

A good credit for Scripps & DVR would be free TV Xfinity service for 6 months.

Please advise when you have some time.

Thanks

Responses

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XfinityTommy

Official Employee

•

2.7K Messages

16 days ago

kpprad

Very sorry to hear about this ongoing Peacock issue.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

kpprad

Visitor

•

4 Messages

@XfinityThomasB Hi Thomas,

I called tech support, spent 3 hours on the phone talking to Delli and Jack. Jack lied to me. Delli wanted to charge me 7..99-169 for Peacock service.

10 days ago

kpprad

Visitor

•

4 Messages

10 days ago

Follow up to chat. Went to retail store and they said they on sell things and i have 3 main boxes. They said the tech who came to my house 5 months ago moved my equipment and created the issue with my service. They said they can help me, call tech support. DID YOU ALL KNOW WHEN YOU ARE TRANSFERRED FROM ONE AI,.... THE TECH HAVE PHONE FILTERS TO TALK... Spent 1.5 hours on tech to speak to a SUPERVISOR.. "Jack" said the supervisor was working with the police on a call where the tech ACCIDENTALL MISCONNTED the wires OF THE CABLE BOX and burnt the home down. (LIAR) Then I went to dinner, DELLIE CALLED IN THE MIDDLE OF DINNER AND SAID I HAD TO GET HOME TO FIX MY PEACOCK PROBLEM.... LEFT DINNER DROVE HOME 30 MINTUES LATER, HE SENT ME A LINK TO PAY 7.99-169.99 TO BUY PEACOCK WHICH IS "FREE". Did not know my issue, his manager doesnt talk to people. I ask for the phone number of the president of customer service and vp of customer service but did not get anything. Been paying for an extra box for 3-5 years which I dont have. $10-15 for 5 years. "Jack" has the serial numbers for the 4 in my home but Delli said he could not credit my account for 120 day. Although I told comcast I had 4 boxes but they keep charging me. WHY. Xfinity want to be greedy about Scripps and overcharge customers for 3-5 years to continue to give poor customer service. Listen to calls from Dellie and Jack.... Mr President of Customer "NO" service and VP of "NO" service. Expectation of customer service is to provide support. Reality is no follow up or resolution. 3-5 years of dealing with you. Please provide a phone to call.

XfinityAlyssaA

Official Employee

•

2.6K Messages

Good evening @kpprad, and thank you for reaching back out on our Community Forums. We understand your frustration and truly appreciate you bringing these concerns to our attention. We’d be happy to review your account and remove any cable boxes that are listed but not in your possession.

That said, you were advised correctly that under our Residential Services Agreement, we’re able to apply credits for up to 120 days. We’re more than happy to review your account and apply any applicable credits for that time period for equipment you were billed for but did not have.

Regarding your E.W. Scripps channel concerns, Comcast’s agreement with E.W. Scripps to carry its programming has expired. Comcast pays programmers to deliver the entertainment, news, and sports our customers want, and we work to negotiate fair and reasonable terms to provide the best possible value—especially given the many ways content can be accessed today. While Comcast has made multiple reasonable offers, E.W. Scripps has not accepted them. We continue working toward restoring this programming under fair pricing and terms for our customers.

For additional information, you can review the following support article: https://www.xfinity.com/support/articles/ew-scripps-agreement-expired.

So we can assist further with reviewing your account, applying any eligible credits, and addressing your Peacock subscription concerns, please send us a Direct Message with your first and last name along with the service address on the account. We’ll be glad to help from there.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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8 days ago

Channels and Programming

kpprad

Scripps channel and Peacock service

XfinityTommy

kpprad

kpprad

XfinityAlyssaA

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