user_2rqajx's profile

Contributor

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39 Messages

Sunday, August 25th, 2024 5:46 PM

Showtime and Paramount+ Problem

I pay for Showtime and Paramount+ and I do get showtime. But, when I bring up Paramount+, it asks for a login. It appears that to create a login requires setting up a paid for account. Why doesn’t my Comcast account authorize this automatically?

Official Employee

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1.6K Messages

3 months ago

Hello, @user_2rqajx. I hope you're having a great Tuesday, so far. I appreciate you making us aware that you're having to sign up for the Paramount + subscription when you're already paying for Showtime and Paramount +. Have you by any chance checked the status of your subscription on your X1 cable box? If not, please visit this link to learn how https://www.xfinity.com/support/articles/manage-paramount-plus-subscription.

Contributor

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39 Messages

I just checked that link and Paramount+ is not listed. If I check my billing, it shows Showtime and Paramount+ is being billed. And, I do get Showtime.

Retired Employee

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729 Messages

Please send a direct message with your name and address. We will be happy to help look into this. Thanks! 

 

 to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Problem Solver

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856 Messages

Paramount + with Showtime (the cable channel formerly known as Showtime) on Xfinity Cable does not grant you access to the Paramount + Streaming Service App. 

Xfinity is not yet a partner with Paramount+. Why I do not know as other cable providers, such as Spectrum, do offer this partnership. 

New Poster

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5 Messages

Comcast/Xfinity and Paramount Plus

So, for many months Xfinity customers have been noting that their bills clearly show "Paramount+" as part of the bundle of services

that includes MAX, SHowtime, MGM+   Attaching our bill to this message.   A look at the description on the bill for the $40 per month package

shows "Paramount+" as a separate item, though followed by WITH Showtime.  Yet as the numerous comments on this issue show, it appears that no

one has gotten a clear answer as to why Paramount+ is described by Xfinity customer reps (we spent an entire day on the phone) as a separate item that

needs to be purchased separately. 

I'm sure there are attorneys somewhere among Xfinity customers who have been as enraged as others have been by this, as by appearances this seems like

a case of misleading information based on bill descriptions.  There is, meanwhile, no way to log in/access Paramount+ via provider since Xfinity, as noted by

numerous frustrated individuals noted, is not on the provider list. 

UPDATE:  When we initially began to complain to Comcast/Xfinity about this -- on a previous day during which we also spent hours on the phone,

Comcast/Xfinity put us through the usual back and forth, and finally sent a technician to our house because, as the Comcast rep stated, our signal

was low.  Of course, there was no way that the Paramount+ issue had anything to do with equipment, so that was a wasted visit by the technician. 

The next day, we were on the phone again, with a Comcast rep (seemingly in the Philippines) who ran us through another round of useless back and

forth. 

During this episode, we were switched to a technical issues rep who ran us through yet another hour of back and forth and assigned a case number. 

Finally, we received a call from a supervisory level Comcast rep, again seemingly in the Philippines.  And here is where it got interesting -- this person

acknowledged that Comcast was at fault for having confusing and unclear information regarding the Paramount+ matter, and

also acknowledged that many customers had complained and that Comcast staff had notified Comcast higher levels that the situation was causing problems. 

It appears that Comcast has not pubicly stated this, as this rep did so directly to us. 

End of story:  we told this last Comcast rep that one way Comcast could make things right would be to provide us with a $59.99 credit that 

we could use to subscribe to Paramount+  And that is indeed how the issue was resolved.  But everyone should note that you have to ask for this

specifically, otherwise Comcast reps will just issue apologetic statements over the phone.  Also, as many others who have been frustrated and spend

hours on the phone have noted, it is entirely unclear that when Comcast states "Paramount+ With Showtime" that they actually mean the Paramount

channel (827 for us) and not access to Paramount+ streaming. 

(edited)

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