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user_9f23u8
1st Topic

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1 Message

Friday, April 10th, 2026 10:01 PM

Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see

channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are threatened. You are failing and we may be forced to look for something else. 
[Edited: "Personal Information"], disappointed in Denver

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12 days ago

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XfinityAbel

Official Employee

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305 Messages

2 months ago

@user_9f23u8 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

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user_jozv2v

Visitor

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1 Message

@XfinityAbel​ lower our bills, if we’ve been paying for channels and now they’re gone lower out bills!!!!!

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1 month ago

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XfinityJeffB

Official Employee

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385 Messages

Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpected changes to your TV lineup can be frustrating, and Comcast appreciates your patience as they worked to bring back Scripps’s programming. For more information on how programming agreements work, visit www.xfinity.com/howitworks. 

 

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1 month ago

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user_b1qg1l

Visitor

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2 Messages

1 month ago

Scripps is saying that they are trying to get Comcast back to negotiating but Comcast is not responding. If that is true then you should be ashamed of yourselves for denying a network that we are paying money for.

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XfinityCarolyn

Official Employee

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231 Messages

@user_b1qg1l Please know we pay programmers to bring you the entertainment you love, and many reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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1225

Contributor

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67 Messages

Stop copy and pasting the corporate line. Is Comcast/Xfinity talking to Scripps and Disney to restore everyone's locals and NFL Network or not? Spare us the nonsense about "fair pricing" since you already charge FAR more than is fair.

Here in Detroit, you've taken away 11 channels in the past year alone and the bill is still $300+ so again, spare us the "fair pricing" nonsense. Are you getting the channels back or not? We all know this has NOTHING to do with value for customers. It's about corporate profit margin and service payments on Comcast's $100 billion debt. Comcast is only able to stay afloat with that massive debt because of their high operational profitability, which comes from us overpaying for decreasing value. 

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1 month ago

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user_aag8bj

Visitor

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1 Message

14 days ago

That's why we're switching companies!

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user_iy14xt

Visitor

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2 Messages

14 days ago

I have a problem on both tv's.  I loose sync on audio and video and cannot watch most channels.  It has been that way for over a week.  It is your problem:; "fix it"

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XfinityMartyR

Official Employee

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3.3K Messages

 

user_iy14xt Thank you for reaching out! Have you tried using the Xfinity app to help troubleshoot your TV concerns? 
 
Troubleshooting your Xfinity TV service using the Xfinity app
Open the app.
Tap the Services tab.
Tap Troubleshoot TV issues.
Tap the applicable option to start troubleshooting.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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user_iy14xt

Visitor

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2 Messages

about a dozen times,  the computer changes the subject when I explain my problem.  if I could talk to a real person, I am sure we could work this ouit!!111111111

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12 days ago

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XfinityMartyR

Official Employee

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3.3K Messages

user_iy14xt We can take a closer look for you. Please send us a direct message. 
 
 
 
 
 

To send a "Direct Message" message:

 

 


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

 


How to: Direct messaging within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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