ellemike's profile

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14 Messages

Friday, August 9th, 2024 12:25 AM

Smart resume not working since I exchanged my old Xfinity modem

Smart resume not working since I exchanged my old Xfinity modem for an updated one.  When I speak 'smart resume' it brings up shows that start with SMART as though I am doing a search. Any suggestions or comments?

Contributor

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134 Messages

4 months ago

a very common and long srtanding issue that comcast acknowledges, but refuses to address

for me , I just go into settings and turn the feature off, its more of a hinderance than a help if it's off by 20-40 seconds each time, just do it the old fashioned way

weirdly, anything that is off the cloud, like xfinity stream or the wireless 4K box (Xi6) ... the feature does function perfectly,

so my theory is that all recordings will eventually be only cloud based so they aren't going to fix this issue

Official Employee

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1.7K Messages

3 months ago

 

ellemike Thank you so much for using our Forums to contact our team and we are here to help with the issues you are having with smart resume. Can you tell us more about the issue, also is this happening during specific shows? 

 

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