Smithsonian Channel

On Friday, 8/14/2026, I was in the Xfinity store and asked for two additional channels for my package (HGTV and Smithsonian). I got the HGTV channel, but the Smithsonian Channel is not working. HELP!

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XfinityRaf

Official Employee

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1.5K Messages

7 days ago

Good morning @user_slcfgc. Are you getting an error message when trying to access the Smithsonian channel?

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user_slcfgc

Visitor

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2 Messages

Thank you… The issue was resolved.

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2 days ago

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I am glad to hear the channels are both working now, @user_slcfgc. Would you mind sharing the steps that fixed this such as we needed to send over a signal or your order was still pending and had not completed? That may help others that experience the same concern.

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13 minutes ago

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Channels and Programming

user_slcfgc

Smithsonian Channel

XfinityRaf

user_slcfgc

XfinityRay

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