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Tuesday, July 28th, 2026 8:50 PM

Solved: Stuck in Activate voice control menu but can’t select anything

Was setting up new tv/cable box/remote for MIL and had this issue. 

this page was helpful: https://www.xfinity.com/support/articles/programming-your-xfinity-remote

I had the XR15 remote. And followed these steps:

XR15 Voice Remote (no Setup button, but has number buttons)

  1. Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the light at the top changes from red to green.
  2. Press 9-8-1.
  3. The light will blink blue three times. Your remote is now reset. 
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