Sometimes getting a "... One moment please" Message when I turn on my TV and XG1v4 DVR

Typically 1 or 2 times per day, when I use the Xfinity DVR remote to turn on my TV and XG1v4 DVR I get a black screen. If I then press the center button, I get a "... One moment please" message on the screen and nothing else. Typically what I do next is type-in the channel number for the station I want to see (even if it is the same channel I was last tuned-to before I turned the TV/DVR off). That usually gets my desired channel up and running. This can happen with any channel, but I am often tuned to CNN (Channel 657) when I turn-off the TV/DVR, and when I turn them back on and if I happen to get the "... One moment please" message, I often find myself typing 657 to get CNN back up and viewing. This problem has been occurring for about 2 months. Any ideas as to what could be wrong?

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bbdude

Contributor

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20 Messages

5 days ago

I contacted Xfinity support and they determined that my XG1v4 DVR needs to be replaced and that they are shipping me a replacement. I asked what part number they would be sending me and I was told it would be an XVR. I searched this forum for "XVR" and also googled Xfinity XVR DVR, and I have not been able to find any information regarding a Xfinity DVR with part number XVR. My hope is that I will receive a box that is newer/better than my current XG1v4. I have had this unit since 1/30/2020, so it is more than 6 years old. The label in the back says XG1v4-A

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XfinityRay

Official Employee

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4K Messages

Thank you for the update that you spoke with support, @bbdude! You will receive either a replacement XG1v4 TV box or if you agreed to it, a wireless 4K Xi6 box. We are able to use the wireless boxes now and do not need the wired primary TV boxes anymore.

The one moment please message is the box getting a connection into our systems. Most times, this is the internal internet connection as the boxes have modems in them. Check the wires to ensure they are all snug and sending a system refresh are both things that can help, provided the box itself does not need to be replaced.

We can check on your shipment and stay with you to ensure this fixes the problem. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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4 days ago

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bbdude

Sometimes getting a "... One moment please" Message when I turn on my TV and XG1v4 DVR

bbdude

XfinityRay

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