Good afternoon user_296dzo. I will be happy to assist you further. Just to confirm, you are able to watch this channel with no issue, correct? But when you go to this channel the interactive guide is not showing any information about what programming is on, is that correct?
Have you already attempted unplugging the box for 30-seconds, and plugging it back in?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJon
Official Employee
•
1.1K Messages
4 days ago
Good afternoon user_296dzo. I will be happy to assist you further. Just to confirm, you are able to watch this channel with no issue, correct? But when you go to this channel the interactive guide is not showing any information about what programming is on, is that correct?
2
0