Story television on channel 344

very upset about losing Story Television on Xfinity

@gsf1200s We appreciate your interest in the Story and Movies! channels. We provide messages on your statements about any upcoming changes to your programming. The content available is provided to us by the networks. The programming availability, pricing, and broadcast are subject to their discretion. I show in May a message went out on the statements that shows:  On June 25, 2024, KVOS-Story will be dropped from channels 344 and 1187 in your lineup. Also, on that date, KVOS-Movies! will be dropped from channels 343 and 1188 in your lineup.

There are several comments in this forum about Comcast providing content available from the networks being the factor in channel lineup.  The response I received from Movies! is " Comcast has made some changes in the Seattle area and Movies! and Story Television are not available on Comcast/Xfinity systems at this time".  I am trying to clarify that this was not a decision by "networks" and Comcast just providing what they can.  Comcast made the decision to remove these channels because they did not want to pay the broadcaster.

No I saw nothing came home from work and the channel was missing. Luckily I had slme shows recorded from the day prior that was still there. 

it’s gone! Can’t believe it. Called Xfinity. No explanation. 

Thanks for reaching out about Movies! and Story, lburt! The channels have been removed from our lineup. I apologize as I know you liked to watch them. Bill messages went out on the May statement mentioning the change with that channel along with channel 343. The PDF or downloadable version of your statements found in the Xfinity app will show all billing details including messages with any upcoming changes. Check out our How it Works resource for some additional information on those kinds of agreements and how they can change. 

Of course, our billing will be appropriately reduced as the result of channel(s) eliminated. Right? Back when "Mhz" channel was eliminated billing increased. Nobody - not on person - at the store would discuss it with me saying, "Contact he main office in Philadelphia." I attempted, to no avail - nobody willing to discuss it. Face it, Comcast/Xfiniti wants only to collect billings - nothing else. Xfiniti is a forager...

We now get it on the over the air channels 44.6 we are thinking about get rid of the tv part of comcast, we have a Vizio TV with plenty of free channels as long as you have internet/wifi on the over the air you can get channels 4,5,7 and so on 

There is no longer a “Story Television” channel - gone, voice remote search or otherwise. 

  
Too bad. It was the favorite of many of your customers. What will it take to get it back?

@XfinityBenny​ 

When I did a voice  search only the History Channel would appear.

@user_7jjfgn I am seeing some internal communications stating that messages went out on the May statement mentioning the change with that channel along with channel 343. Check out our How it Works resource for some additional information on those kinds of agreements and how they can change. 

We appreciate your feedback and would love to hear more about it! You can submit a form over at : https://www.xfinity.com/support/svp-contact-form and let us know more about this. 

So Heroes and Icons was replaced by a garbage Spanish language channel with no subtitles and now we have lost Story and Movies, but I still have all these craptacular sports and unsubtitled foreign language channels?  

@user_jpwbmj Thank you for taking the time out of your day to bring your frustration about this channel to our attention. I do understand where you are coming from as I myself have been affected by networks no longer providing us the ability to share their content with our customers. I would be happy to pass along this feedback or if you go to http://my.xfinity.com and scroll to the bottom there will be a link that says "Submit Feedback". That is where you will want to provide your feedback and suggestions.

Why do Comcast employees keep saying "networks no longer providing us the ability to share their content"?  Movies! responded to my email with "Comcast has made some changes to their lineup in the Seattle area".  It was Comcast who decided.  Please tell the truth.  Comcast decided not to renegotiate in order to save money- savings which is not being passed onto the customer.

There is no "Submit Feedback" link at the bottom of the page you referenced.  Please clarify.  

Hi there, @user_4iy3vg I'm very sorry for the experience you had, I can most definitely understand how frustrating this is for you. I do apologize as of June 2024, Story Television is no longer available on Xfinity systems. Xfinity sent out bill messages in May to inform customers of the change, and downloadable versions of statements in the Xfinity app also include billing details and upcoming changes I will be more than happy to review your account and see if we have any promotions that fit your needs. Please send me a DM with your full first and last name along with your full-service address so that I can assist you further.-Richard

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