Subscribed channel not available

Thank you for the response.

Since I posted I've had a 'live chat" and was then called by an agent. Finding made after their various efforts was that this was possibly a problem with the cable box and a service visit was scheduled for 9/15/26 8-10am. Oddly, very soon after it was scheduled I received another call asking if i still needed the visit. Between my difficulties understanding most of what he was saying and my assumption that some other corrective action had been made, given the brief time between phone calls, it was not the best of calls. I eventually realized that this is done routinely, apparently without concern for timing., prior to a service visit and firmly stated that it was still needed. However, I am concerned that he might have cancelled the service visit. If this is within your scope I would appreciate that you assure that the appointment still stands .

Thanks very much.  

I am more than happy to double-check the status of the appointment. I will need some account specific information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.