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user_762966
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8 Messages

Friday, November 15th, 2024 5:54 PM

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TBS and TNT - Gone??

Has Comcast dropped TBS and TNT in New Jersey?  This morning when I try to watch them  I started getting a message that says "you don't have access to this channel".  The also disappeared from the app.  Very disappointed if they are gone, may need to start looking elsewhere for a TV provider

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2 months ago

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Official Solution

XfinityKrista

Official Employee

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1.5K Messages

2 months ago

TNT and TBS have disappeared from the Xfinity streaming apps on Roku devices and phones due to the Xfinity Stream app not being updated on 2017 Roku devices after October 30, 2022. Customers with these devices are recommended to use alternate options like Roku, Amazon Fire TV, or Chromecast to continue enjoying the Xfinity Stream app. The outdated browsers on the affected Roku devices prevent the latest version of the Xfinity Stream app from working correctly, leading to the removal of support for these channels.

[Edited: Removed tags to make a general comment]

 

(edited)

This comment was created from this reply

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user_bua358

1 Message

2 months ago

Us too!! I was hoping to see here what happened 😖

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XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good afternoon @user_bua358 and thank you for reaching out on our Community Forums to let us know that you are also experiencing this issue. To confirm, have you made any recent changes to your plan or package? Are you receiving this message on any other channels? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.7K Messages

2 months ago

 

user_762966 Hello! Thank you for reaching out to us here on our Community Forum. Are you still having issues accessing TNT and TBS? Please let us know.

 

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user_y6j3nk

1 Message

I am also having the problem. Started about 2 hours ago or so. 

2 months ago

0

user_762966

Visitor

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8 Messages

The channels returned about an hour after my initial message but today they disappeared again today.  I have made not changes to my plan, its been the same for the last 4 years

2 months ago

0

XfinityKei

Official Employee

 • 

1.2K Messages

@user_762966, We value your business, and we definitely want to get to the bottom of this. 

Are you watching via the Xfinity Stream, App? Or are you accessing the TBS app directly?

Are you connected to your homes Wi-Fi network or are you away from your network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_762966

Visitor

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8 Messages

I am trying to watch on my television using my set top box not via the app.  It says I don’t have access to this channel.  Same for TNT.  It’s the same issue I had last Thursday

2 months ago

0

XfinityThomasA

Official Employee

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2K Messages

 

user_762966 - We can help! Have you tried troubleshooting using the Xfinity app? If you have not already can you try to unplug your TV box for a minute or two and plug it in once more to see if it helps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_k5yzwx

1 Message

2 months ago

Whe are also having this issue on all TV's. No changes on account. Also, our location is Delaware county PA. We pay over $300 a month for our service. Someone better come up with some answers

1

XfinityVictor

Official Employee

 • 

1K Messages

 

user_k5yzwx Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_jrdkhv

1 Message

2 months ago

I am also not able to  get TNT or TBS channels with the same message "You Don't Have Access To This Channel "

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catson

New Poster

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2 Messages

2 months ago

Same issue, please advise

1

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XfinityAldrik

Official Employee

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1.8K Messages

Thank you for reaching out to us @catson! There is a known issue causing TNT and TBS channels to state “You do not have access to this channel". Our engineers are aware and are working with those networks to resolve this issue as soon as possible. At this time there is not a temporary solution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_821e0f

Visitor

 • 

1 Message

2 months ago

Having the same problem. TNT, TBS, and also noticed the same thing on NHL network. All channels that I normally get. I did not change my subscription. And it's happening through my cable box. I have not tried the app. 

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user_l89qr2

1 Message

2 months ago

I too received message that  you don't have access.   We haven't changed our plan so don't know the issue.   

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scumdogg

Regular Visitor

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4 Messages

2 months ago

Same issue here in Burlington County, NJ. No TNT, TBS, or NHL Network. It stared last night. Happening on cable box. No changes to service.

2

scumdogg

Regular Visitor

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4 Messages

TNT, TBS, or NHL Network are back. Thanks.

2 months ago

0

user_l0bpch

1 Message

Same mine disappeared on all the apps but still on the cable box online me some big bang theory to fall asleep to and now I can’t watch it on the fire stick 😕 sad what we pay for and can’t use 

2 months ago

0

user_d6d8d1

Visitor

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6 Messages

2 months ago

I am also having this issue on both the xfinity stream app and the online xfinity stream website--I can't access the channels, and I can't access programs I've recorded on those channels. So far, I have been able to access these channels and recordings on the actual TV boxes, though. I watch primarily on my computer, though, so this is a real problem.

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XfinityBradM

Official Employee

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776 Messages

@user_d6d8d1 I am not seeing the issue on our internal boards any longer and those channels should be functioning properly again. If you're still having issues, log out and back in to the Xfinity Stream app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_d6d8d1

Visitor

 • 

6 Messages

I both refreshed the site and logged out and in again on xfinity.com/stream, but the issue remains, and it remains on the app on my phone as well. The channels are not available.

2 months ago

0

XfinityAngie

Official Employee

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1.6K Messages

 

user_d6d8d1, Our engineering team is aware of this concern with the TNT, and TBS Networks. They are working on this, but we don't have an estimated time for this to be fixed just yet. We appreciate your patience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_ibq7fj

1 Message

2 months ago

I'm in Doylestown PA in Bucks County and am having the same issues with TNT and TBS.  I haven't changed my plan either.

1

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XfinityAdrienne

Official Employee

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1K Messages

Hey there, user_ibq7fj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the channels. Is there an error message or code that displays when you go to the channels? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

dac273

Visitor

 • 

1 Message

2 months ago

Dear Comcast.  I know you are trying to get out of the cable business but cone on now,  Get TBS and TNT restored for your valued customers.  I am in NCCo, DE and lost them Nov 19.  We all should get a refund as well.

1

XfinityRichard

Official Employee

 • 

1.5K Messages

Hi there, @dac273 I do apologize for the inconvenience you are experiencing. Our engineers are aware of the issue and are working to get this issue fixed and resolved. I do apologize at this time we do not have an ETA when the issue will be resolved.-Richard

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

user_zsvznw

1 Message

2 months ago

Same issue here today. Also in NJ. 

1

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XfinityBrianH

Official Employee

 • 

1.1K Messages

 

user_zsvznw Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_8asub9

1 Message

2 months ago

Also lost TNT, TBS, and NHL in Middlesex County, NJ

1

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XfinityJeniece

Official Employee

 • 

2.7K Messages

Hey there, thanks for reaching out through Xfinity Forums regarding the issue with TNT, TBS and NHL. Are you still having issues with these channels? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_b2lbrd

1 Message

2 months ago

Same problem here in Wilmington DE 

No access to TBS TNT or the NHL Network 

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scumdogg

Regular Visitor

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4 Messages

All 3 are working here in Burlington County, NJ

2 months ago

0

user_skp8ue

1 Message

Same thing, State College, PA 

2 months ago

0

XfinityBenny

Official Employee

 • 

742 Messages

@user_b2lbrd Hello, thanks for adding to the thread. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. It can also help with making sure the channels work. Have you tried it to troubleshoot?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_xj7kvk

1 Message

We can’t get TBS and PBS here in Swedesboro,NJ

Message says trouble connecting 

We reset cable box but it didn’t help

2 months ago

0

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