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hobodewey
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31 Posts

Saturday, March 28th, 2026 1:34 AM

TBS is down on Xfinity

TBS is down on my TV. Recycled system as suggested from Xfinity Help Page. No good. No Picture or Sound. All Pixelated. Missing Michigan/Alabama Basketball Game. Can't find any7 way on the support page to report outage.

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5 hours ago

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XfinityCarolyn

Official Employee

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127 Posts

6 days ago

@hobodewey Thanks for reaching out to us regarding your TV service.  I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
 
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


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hobodewey

Contributor

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31 Posts

@XfinityCarolyn​ I did as you asked but have not received any reply. Channel still unwatchable.

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6 hours ago

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XfinityJustinM

Official Employee

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645 Posts

Hello @hobodewey, our team responded to you in direct message last night. The conversation thread should under Xfinity Support, have you checked your direct message inbox again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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hobodewey

Contributor

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31 Posts

This is the reply:

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there or create your public post. If needed, we may invite you to send us a Direct Message.

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5 hours ago

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