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pfree4
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12/13/2024 12:25 AM

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TBS

I am a former employee and still have a courtesy account, suddenly TBS says I do not have access. I use an XFINITY wireless box and it is happening on both of my tvs? 

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2 years ago

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XfinityAdrienne

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2.3K Messages

2 years ago

Hey there, @pfree4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the experience with TBS concern. Is that the only impacted channel or are you missing others? What troubleshooting steps have you completed? I know you mentioned you still have an employee account, have you made changes to switching the account over? Please let us know. 

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pfree4

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4 Messages

Thanks for the reply but it suddenly came back on this morning. 
It was the only channel that was affected and no I had not made any changes to my account. I still have a year and a half left on my employee account since my retirement. I get all channels so I would have no reason to make any changes. Hopefully it doesn’t happen again. Thanks

2 years ago

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XfinityAirelle

Official Employee

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3.5K Messages

 

pfree4 You're welcome! I'm glad to hear the channel is back now. It might have been a temporary service glitch. If it happens again, feel free to reach out, and we'll be happy to look into it for you. Enjoy your shows! 😊

 

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2 years ago

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