user_6a7yn2 Thank you for reaching out via our Xfinity Community Forums. I’m sorry to hear about the confusion with your local weather updates. Let’s work on getting it back to showing your locations.
Here are some steps you can try:
On Your Cable Box:
Check Location Settings: Go to the menu settings on your cable box and look for location settings or zip code input. Make sure it is set to your area.
Restart Your Cable Box: Sometimes a simple restart can fix location errors. Unplug your cable box, wait for about 30 seconds, and plug it back in.
Update Your Zip Code:
Navigate to the weather channel or your cable provider’s settings.
Enter your correct zip code.
If the above does not work, please let us know so that we can explore this issue together. Thank you
Within the last week The Weather Channel is only showing thr national feed instead of the Local feed. I have not changed any hardware, one day its correct, the next its national feed. Who do I contact to correct this? Why isnit happening?
Good day StephenC1 👋 I appreciate you reaching out to let us know you're expediting something similar with the Weather Channel! By chance have you been able to try the troubleshooting steps my colleague XfinityBrianH laid out above?
EG
Expert
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112.9K Messages
7 months ago
The concern is not "Community Center" help related............ Topic moved here to the TV help section for assistance.
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XfinityBrianH
Official Employee
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1.6K Messages
7 months ago
If the above does not work, please let us know so that we can explore this issue together. Thank you
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StephenC1
Frequent Visitor
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11 Messages
29 days ago
Within the last week The Weather Channel is only showing thr national feed instead of the Local feed. I have not changed any hardware, one day its correct, the next its national feed. Who do I contact to correct this? Why isnit happening?
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