TheGRIO Removed

@XfinityVianney​ Same! I have the exact same issue and can’t watch The Grio channel. I was told to reset my box but that did nothing to bring the channel back and it didn’t even show up on my app but it’s apart of my package.

I've been watching this channel for a while until this week. I could watch until  Wed Oct 3 2024 when, the screen came  up saying it is a pay channel now. This is [Edited: Language]. Every time comcast adds a channel and see that people are watching it, they remove it and try make you pay. They need to get rid of Religious channels, Rupaul, real housewives  and shopping networks , and make people pay for those, because there is no shortage of these stations. we all pay alot for cable and they continuously change the line up so people have to pay for this [Edited: Language].

Good afternoon @user_35gyhi, and thank you for reaching out to our dedicated Communities team on our Forums, we hope you are otherwise having a wonderful weekend! I'm sorry to hear that you are receiving a subscription channel error now on your TheGRIO channel and understand where your frustrations are coming from. We appreciate your feedback and assure you this is not how we want our valuable customers to feel but rest assured, you've reached the right team to help! I'm not seeing anything on our end that indicates the channel was removed or placed into a different lineup so let's run through some troubleshooting steps! If that does not resolve the issue, we can open a ticket with our dedicated and knowledgeable Advanced Repair Team for further assistance. To start, can you confirm for me how you are watching the channel? For example, are you watching on your cable box or via our easy to use Stream app? If on a TV box, can you do us a favor and try the following steps? 

1. Press the A button on your remote control to access the Help menu.
2. Press the OK button to select the Restart tile.
3. Press the OK button again to select Restart.
4. It may take a few moments for the TV Box to restart.

You can find additional troubleshooting steps here https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. If this doesn't work or if you are using the Stream app, please let us know as we may need to try an account refresh.