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user_xyvqp6
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Saturday, March 8th, 2025 8:10 PM

TNT network HD channel pixelated

My HD TNT channel is hard to watch due to pixelation. Sometimes you can not even tell what channel you are on or what is happening. It only seems to be the TNT network as far as I can tell. I have contacted Xfinity, I have checked my connections, I have reset my box now about a dozen times, and all I am being told is they can't seem to find a problem. Surely for what I pay a month to keep my cable there must be some solution for this issue.

Question

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Updated 

10 days ago

48

1

XfinityMartyR

Official Employee

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1.9K Messages

25 days ago

 

user_xyvqp6 Thank you for reaching out! We can have a closer look for you, and submit a ticket to our engineers to investigate. Please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

3

0

user_jje226

Visitor

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3 Messages

TNT is only Chanel pixelating and Arizona wildcats are playing soon

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12 days ago

0

user_jje226

Visitor

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3 Messages

This has been a problem in past during March Madness

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12 days ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_jje226! Have you noticed if this only happens during live events such as Wildcats games, or does this happen during other shows and movies? Have you noticed if commercial breaks during Wildcats games also have issues?

(edited)

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10 days ago

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