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user_cac9fc
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Tuesday, June 9th, 2026 4:46 PM

Trouble activating free peacock for platinum member

I am having trouble activating free peacock for being a platinum member. I had a paid account through peacock, which I dropped about a month ago. I decided to get the free one that I'm entitled to, but I can't activate it when I get transferred to the peacock site. I used the same email for the paid account as my xfinity  login. When I get transferred to peacock, to activate the free one, it just freezes up and doesn't recognize the email address. Please help

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2 days ago

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user_cac9fc

14 Messages

4 days ago

I think i finally got it straightened out. It took probably 2 hours,but I think I finally got it straightened out now. 

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user_cac9fc

14 Messages

4 days ago

It looks like I finally have it straightened it. It took probably 2 hours, but it looks like it is working. I hope the billing doesn't get [Edited: "Language"] and peacock charges me,since I previously had a paid account through them.

(edited)

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XfinityChristy

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2.8K Messages

 

user_cac9fc That’s great to hear you were able to get it working, especially since I know that took some time and effort. I’m really glad things are coming together for you.

I completely understand your concern about billing, especially with having a previous Peacock subscription tied in. If anything doesn’t look right or you notice any unexpected charges, please don’t hesitate to reach out. I’d be happy to take a look and make sure everything is set up correctly.

Hopefully everything continues to run smoothly from here, but I’m here anytime you need a hand!

 

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