TV channels not appearing

I just signed up for the sports and news package and none of the channels are appearing… just the free ones. How do I get the other channels to appear?

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XfinityRichard

Official Employee

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2.5K Messages

12 days ago

Hi there, @user_o4vha4 I'm very sorry for the trouble you are experiencing with not being able to view all of your channels. Since it's been a few days since you last posted, are you still experiencing trouble viewing the other channels?-Richard

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user_o4vha4

Visitor

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4 Messages

I kinda gave up on it…no matter what I did it didn’t work

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12 days ago

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XfinityRichard

Official Employee

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2.5K Messages

Thank you, @user_o4vha4 you should not have to give up. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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user_o4vha4

Visitor

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4 Messages

I haven’t tried it in the past few days. Needless to say this is tiring me out and I need a favorable resolution

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10 days ago

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XfinityRichard

Official Employee

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2.5K Messages

Hi there, @user_o4vha4 I understand your frustration. If you would like to DM me your full first and last name along with your full service address so that I can assist you further.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 days ago

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user_o4vha4

Visitor

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4 Messages

I’ve no idea how to do that

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10 days ago

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Channels and Programming

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TV channels not appearing

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