1 Message
Tv streaming
I’ve waited over 4 hours today doing chats and unable to speak with a human being to find out what happened to my tv service.
I am ready to cancel my xfinity account and contact the BBB and the local radio station to report the horrible treatment Xfinity customers receive.
I demand a phone call immediately from a supervisor who can fix this problem immediately. I’m not waiting for a call or a chat.
[Edited: "Personal Information"]
XfinityAldrik
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out to us @user_40xh3z! Our engineers have identified an account refresh signal is needed to resolve this issue happening on the stream app. Could you please send our team a direct message with your full name and full address? Our team can most definitely assist with sending this signal. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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