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user_5dc509
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Visitor

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9 Messages

Thursday, October 3rd, 2024 7:30 PM

TVLAND GONE

Why is another channel I watch on a daily basis/ TvLand been REMOVED, its now subscription only. Bottom line, I pay $300 a month and I'm still being RIPPED OFF.  Fed up..

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Updated 

2 months ago

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Jammin85

Visitor

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2 Messages

2 months ago

I'm right there with you. Just found this out now and it's just time for me to cancel xfinity tv and go else where.  I'm done being over charged for trash service from a company that has no morals and willingly rips off its paying customers.  I've been with them for over 9 years and I'm done with this bs.

1

XfinityDemitrius

Official Employee

 • 

1.3K Messages

Hey @Jammin85, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services.

 

We’ve identified the issue affecting some customers’ Xfinity TV services and are working as quickly as possible to restore service. We apologize for any inconvenience and thank you for your patience

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_k714a5

1 Message

2 months ago

Why am i getting a message on tv land that i need to subscribe? It has been a part of my package. What the heck is going on?

1

0

XfinityShawn

Official Employee

 • 

1K Messages

 

user_k714a5 This issue has been impacting many customers, and my team can help. Can you try these steps :
  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.  

Let us know if this works. It may take up to 15-minutes before that message goes away. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_8tz4wa

1 Message

2 months ago

I, too, just discovered that a channel that has always been a basic channel (TV Land) is now "Subscription Only"!  I am another fed-up Comcast customer who is already paying way too much for dwindling services.  

1

0

XfinityEricB

Official Employee

 • 

1.7K Messages

 

user_8tz4wa We are aware that our customers were getting that message for channels they still had, and a system refresh was able to fix it. Have you been able to get this done to see if it corrected your issue with TV Land?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_55hju8

Visitor

 • 

5 Messages

2 months ago

I had the same issue. Did a system refresh, and it's back. Just press button A on your remote and choose the system refresh icon.

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0

user_kfyqmi

1 Message

2 months ago

I usually watch at bedtime, turned it on last night and got the "need subscription" message. Now it's back on this morning! What the heck?? Is it being removed for late night viewing? 

1

0

user_519042

Visitor

 • 

2 Messages

Looks like it was a technical glitch.  The channel is active again  on my tv without subscription costs.

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2 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

2 months ago

Hello @user_5dc509, thank you for taking the time to reach out on social media.  I understand your concern with the channel, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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