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Gorgone
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Saturday, January 24th, 2026 6:20 PM

Ultimate tv package vs new tv premium package

I have read on here that the Ultimate was renamed to TV Premium, but terms have changed.
So, Will the customers that are on Ultimate TV package be automatically be changed to the TV Premium package and their accounts modified to reflect the change or do they have to request the change?

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9 hours ago

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XfinityThomasB

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2.5K Messages

10 days ago

Howdy Gorgone

 

Great question! No changes would be made until you elect to move to a different promotion. The previous tiers like Ultimate would remain in motion as a legacy package until there is a change made. 

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Tek

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952 Messages

8 days ago

Nope. Xfinity lets customers stay on legacy packages as long as they like. Occasional minor programming changes occur, but otherwise they don't bother you. 

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user_41ja2g

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2 days ago

If I change to the TV Premium from my Ultimate package, will I lose any of my current channels? And, what price adjustments will be made with equipment. Thank you

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XfinityJamesC

Official Employee

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2.7K Messages

Greetings, @user_41ja2g! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our new TV Premium service. You have definitely come to the right place for assistance.

 

The channel lineup for TV Premium is the same as the lineup for Ultimate TV, but there are still a few distinctions between the two services. The monthly price for TV Premium now includes your local Broadcast TV Fee, Regional Sports Fee, 300 Hours of DVR service, and one piece of TV equipment (DVR, cable box, wireless 4K box, etc.). With Ultimate TV, these things were all billed separately.

 

If you are currently subscribed to a legacy package that includes Ultimate TV, and you want to switch to a new package with TV Premium, you will also need to switch your Internet service to one of the new Internet packages. This is normally not an issue for most customers, and you will usually end up saving money, but it largely depends on whatever promotions you might have in place right now.

 

Please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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