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user_qna
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Tuesday, August 13th, 2024 7:53 PM

Ultimate TV Package

I was just switch from Popular to Ultimate tv package. On my Popular package, I have the sports package add on.
Does NFL Network, NBA TV, MLB TV come with Ultimate package? I want to know so I can cancel the sports package if it does.

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4 days ago

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user_kxq83x

Contributor

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21 Messages

3 months ago

Yes you’re good to drop down to Popular 

only reason for you to keep the sports package is to have NFL Redzone but you likely don’t need that 

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XfinityJustinC

Official Employee

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893 Messages

@user_kxq83x​ thank you for taking time out of your day to reply to this post. We do evaluate channels, and based on viewership, channels can be moved from one TV line up to another. To check on channels included with packages, you can log into your account and find your TV line up in the area you are in: https://www.xfinity.com/learn/channel-lineup-bundles . 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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XfinityAldrik

Official Employee

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1.7K Messages

3 months ago

Thank you for reaching out to us @user_qna! Our team can certainly compare the sports channels included with the Sports package compared to our Ultimate Channel lineup. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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user_kvg9oc

1 Message

6 days ago

Please help = I have the ultimate package but can't watch ESPN2.  Why?

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XfinityLinda

Official Employee

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1.4K Messages

@user_kvg9oc Oh, no! Were you able to get your ESPN2 on? Did you restart your cable box or Xfinity Stream App? If not, we can assist, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post. Thank you!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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