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user_iq48zm
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Visitor

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3 Messages

Monday, July 7th, 2025 10:13 PM

Unable to Access Peacock Premium via Xfinity – Requesting Assistance

Hi Xfinity Support,

I’ve been unable to activate Peacock Premium through my Xfinity account despite following all the instructions in your Help Center. I’ve confirmed that I’m eligible based on my internet plan and Xfinity Rewards status. I’ve tried multiple devices, browsers, and different email addresses—but I still cannot access Peacock.

I previously called Xfinity support but did not receive a follow-up.

I'm currently signed in with the Xfinity ID tied to my account. Please let me know if additional information is needed—I'm happy to provide it via private message.

Thank you in advance for your help.

Best regards,

Question

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Updated 

7 hours ago

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XfinityRichard

Official Employee

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2.1K Messages

9 days ago

Hi there, @user_iq48zm ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to access the Peacock Premium. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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user_iq48zm

Visitor

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3 Messages

@XfinityRichard​ I don't see the icon you are referring to in order to DM you.

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2 days ago

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XfinityJon

Official Employee

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363 Messages

Good afternoon user_iq48zm. Please let me know if this helps:

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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