Unable to tune into channel 1254 with Cablecard device

I have a few channels, more specifically channel 1254, that I am trying to view. My tuners don't like it. I don't get a program number or PIDs when I view the channel with my tuner interface.

Is this channel an SDV channel? Is there an adapter that Comcast can send at no charge. I already pay an arm and I leg for internet and cable TV and honestly the only reason that I stay with Comcast is because I need the monopolized QAM cable signal.

Any help would be appreciated.

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XfinityKei

Official Employee

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2.4K Messages

15 days ago

@unixfreak Thanks for bringing your concerns to our attention. As a friendly reminder we started moving away from cable cards as of October 24th 2025. We can troubleshoot but can not add new card or send out replacement cards. We are directing our customers to rent one of our cable card boxes or use a different compatible device via our Xfinity Stream App. I have a link with the compatibles devices you can use such as a Smart TV, Amazon Fire TV, Apple TV, Roku and more. https://www.xfinity.com/support/articles/xfinity-stream-app-faqs

I would like to get start with troubleshooting with you.

When did all of this start?

Do you have more than one cable card with this issue?

What happens when you tune to channel 1254? Is there an error code or error message shown?

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unixfreak

Contributor

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24 Messages

Thanks for your response. When I tune to 1254 I get nothing, my tuners time out. When I look at my tuners, there are no PIDs or program number like there are for all the other channels that work. I can live without it. The cable card is fine. Everything else works.

What I'm not happy about is after the tech came out, he said that my modem was bad and would have to swap it out, for a monthly fee of course. Everything but one channel worked before the visit. Why not, I'm already paying 340.00 per month for TV and internet (1 X1 and a cable card). So he swapped out the modem and the original problem wasn't fixed and after he was gone I realized that I'm not able to receive many more channels. At that point, I reconnected my BDA-S4 broadband drop amp and was able to get the channels. It's never a good idea to just disconnect an amp without knowing what the topology is as far as any other splitters, etc. So to wrap up this saga, I take a look at my outfacing IP address and it's a 10.0.0.0 private class C address which will break my VPN access from work. I'm pretty sure my modem is going to work fine, so I'll have to contact Comcast with that serial number. Will that put me back on a DHCP server with an IP address that I can hit from the outside?

Thanks again for reaching out.

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9 days ago

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unixfreak

Unable to tune into channel 1254 with Cablecard device

XfinityKei

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