Updated my plan and now I'm not getting HBO or other premium channels

@XfinityFrank​ It's the most expensive plan you offer and last night the phone rep confirmed I am supposed to have access to those channels on my new plan (Premium may not be the correct name).- I got access to Disney+ and Hulu, not that I wanted them, also have Peacock access, which only comes if you have HBO - at least that's how it used to work.

@sts_66 , with our current plans, they do not come with premium channels included, not even the top tier plan. Those types of plans were largely discontinued back when we stopped offering triple play packages, which has been for quite a few years now. We do have premiums on offer though. Please continue with me in our private chat to discuss options. 

I am LIVID about this!!!! The rep who switched me to the  new plan assured me I would get all the premium channels I was getting for the legacy triple play plan I had! I want to switch back to my old plan - I can't even find an option to get those four channels anymore, the Xfinity website only shows me streaming bundles - I want them on cable, not streaming. How do I contact you in a DM?

I completely understand where you are coming from. We can review your options through DM as well. To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityEva​ XfinityFrank did send me a DM an hour ago but I didn't know about it because my Win10 computer doesn't give me any notifications when a new DM/chat reply arrives unless I'm looking at this tab in my browser, but I'm not going to just wait in this tab to see if the bell icon in the upper right corner updates to show me a new DM has arrived, I got work to do  - with this forum I get email alerts that someone has replied. I asked him "are you still there" 15 mins ago but no response - should I send a new DM to  "Xfinity Support" to get someone else?