1 Message
Updating Service
Why cant i modify my Comcast plan? I have been with Comcast for a few years with the highest plan, when i called to see if i could get a new plan or change my plan to be more affordable i was told i could not change. The customer service rep told me to stay on my current plan or disconnect my service. Now i am searching for a new service provider.
EG
Expert
•
108.6K Messages
20 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJohnG
Official Employee
•
1.5K Messages
20 hours ago
Thank you for reaching out to us here @user_fs4u1x. We can always look at all the options we have for your service from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0