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Monday, October 14th, 2024 7:06 PM

Utah 16

Please add Utah 16.  You charge customers to carry local channels that are provided in the area but refuse to get Utah 16 added.  

Official Employee

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1.5K Messages

1 month ago

user_sfv3zz Thanks for reaching out! Is Utah 16 a local affiliate in your viewing area? 

 

11 Messages

@XfinityMartyR​ Utah 16 is a local broadcast channel. We are already paying for local broadcasts so this needs to be included.

11 Messages

I just called Xfinity. I was told Utah Hockey is available on channel 3094 which is a center ice channel which is a paid channel at $9.95 per month. NHL center ice is $17.50 per month.This is not the answer versus just adding Utah 16 to our channel lineup which we are already paying for. Xfinity please add this on to our local broadcast channel lineup.

New Poster

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2 Messages

1 month ago

I agree. Utah 16 should be added for all Xfinity customers. 

Official Employee

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1.5K Messages

Hi there @Melodyr5664! Thank you so  much for reaching out to us regarding the Utah 16th channel. Our content teams are constantly working to bring you the best and widest variety of programming possible. In some cases, certain factors such as licensing or contract agreements prevent us from carrying particular television episodes, series, or even channels.

We’re always evaluating what we offer as our customer’s needs change, so this content may become available in the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 Messages

Is there any progress on getting Utah 16 added since we are already paying for local broadcast fees?

1 Message

1 month ago

We want Utah 16 to watch our Utah hockey club.

Official Employee

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2.2K Messages

Good afternoon, user_dkdywf and thread. Thank you for sharing your interest in adding Utah 16 to your lineup. We're always working to bring you the best and widest variety of programming possible, which is why we regularly review networks based on our customers’ interests. We have submitted a request on your behalf to our content teams that you would like to see this one added. We don’t publicly share information about discussions we could be having about carrying a channel. However, we may let you know in your bill when a particular channel is going to be added to your lineup.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 Messages

Add myself to that request to add Utah 16.

11 Messages

26 days ago

I'm on the phone with a Xfinity agent. Must be in some foreign country. Has no clue what was going on especially when I say Utah 16. She asked me what the Xfinity channel is and I said that's the problem because Xfinity isn't carrying this local channel. We need to get what we are paying for.

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