Visitor
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7 Messages
we need to speak to a person in regards to damage done to our property killing our privacy shrubs.
Comcast burouged 2 large lines under the roots of our 16 arborvitae trees that were over 20 years old. I would like to speak to someone in the corporate office. and have someone come out to look at this. I have photographs of our trees. I took some of the branches to an expert at Weigand's to examine for bugs or fungus, but that was not evident. we have been a long time Comcast customer.
please call me at [Edited: "Personal Information"]. Thank You, [Edited: "Personal Information"]
XfinityMatthew
Official Employee
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331 Messages
1 month ago
Hello user_joh41a, We would be happy to open a damage claim for you with our escalations team. If you could please send a direct message with your full name and the address we can get that processed for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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westwayneguy88888
Contributor
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298 Messages
1 month ago
are these shrubs in a utility right of way?
If so, then there isn't much recourse
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