WEST CHANNEL

Why won't Xfinity fix the onscreen channel guide to not show the WEST channel info on channel 1167 instead of the on air programming of METV+ which is what is actually showing on air? SF Bay Area

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user_724e9c

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3 Messages

14 days ago

What do expect for $200/ month? I've had to pay $12 extra and get the Frndly tv app get these channels w/ guide and recording until Comcast figures it out. It took over a year for them to sync the guide with TIVO for METV+.

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XfinityJon

Official Employee

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682 Messages

13 days ago

Good afternoon tvlover. I can certainly understand the frustration there. We are happy to assist you. Before we begin, what troubleshooting steps have you taken so far?

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tvlover

Frequent Visitor

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11 Messages

What in God‘s name are you talking about? Why am I supposed to fix this problem? This is an Xfinity problem. They are showing channel listings for a channel called WEST with a bunch of cowboy shows on instead of showing the channel listings for the programming, they are indeed showing. And just in case you’re wondering, yes, I have rebooted my system several times

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13 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

tvlover I apologize for any confusion. METV+ is broadcast through local channels only. They would be responsible for reporting the time the METV lineup is available to us so we can update the guide. If the local network is not reporting that to us promptly, that can cause misinformation in the guide. You can try a system refresh by saying refresh into your voice remote to make sure that it is updated, so you are not resetting your box again. We can report to the local network that the guide is incorrect as well, with a ticket if needed. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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13 days ago

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user_724e9c

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3 Messages

Give it up - they don't care - it's not worth burning calories trying to fix. The bot has 2.6K useless answers locked and loaded.

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11 days ago

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stevebpsf

Contributor

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183 Messages

@XfinityAmandaB

Do any of you experts actually read or research any of these questions before replying? It seems everything is always boilerplate replies. I think what happened was West Channel was supposed to broadcast over the air on a particular Channel and for months you've been promoting it coming soon on this channel however when I looked it up because I do research before I provide an opinion the channel is KTLN 68.7 over the air since this is an additional sub Channel that Comcast is not required as a must carry it appears MeTV+ will remain but it would be nice to update your program guide.

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6 days ago

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XfinityDilary

Official Employee

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2.7K Messages

stevebpsf, We appreciate your feedback. I can help with reporting any specific issues with our guide. Are you currently experiencing a similar issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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Channels and Programming

tvlover

WEST CHANNEL

user_724e9c

XfinityJon

tvlover

XfinityAmandaB

user_724e9c

stevebpsf

XfinityDilary

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