what happened to TBS

I have the same issue with the Xfinity app with TBS missing.  No error.  It’s just not listed in the channel guide or searchable.  It started a few days ago.  Im

using Xfinity app on Appletv.

Thank you so much, @kevinsixtysix for reaching out to us! Have you attempted to delete the App, and install it again? Then attempt to log back into the App? 

Hi, @user_il9lm8. Thank you for reaching out too. I understand you get this message on both your TV and the Stream App. I can imagine this has been frustrating. Do you get any error codes on your TV as well? Have you done any troubleshooting like resetting the box on your Xfinity App?

I'm having the same problem

@user_ugrxy4  I'd like to take a closer look at your account to get to the bottom of the missing TBS issue. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_il9lm8​ getting the exact same problem. Terrible timing with March madness 

Our team can help, @user_qxgav9! What device are you using the Xfinity Stream app, and have you tried another device? Are you able to tune in live, or is the channel missing on your TV as well? 

I mean it's been gone all week.

Hi there, @user_dcf1m9 Thank you so much for your taking the time to message us on this forum. It has been several days since you last messaged us, are you still having trouble getting TBS?-Richard

Yes, TBS is still missing.  Some additional information:

I have 2 LG televisions and TBS is not available on the Stream app for either of them.  In addition, on my iOS Stream app the TBS channel is missing from the entire channel list except for TVGO for some reason.  But TVGO isn't available on the LG apps so that isn't helpful.  No error messages, the channel is just gone.

As far as I know the app on the LG tv's didn't update -- at least I didn't get a prompt to update.  Since the channel disappeared from both TV's at the same time it seems like an issue from the feed and not an app issue.

I am located in the Salt Lake City viewing area if that matters.

TBS is missing for me and has been missing for weeks. It is not on the xfinity stream TV channels and it disappeared from my favorited channels. This is a YOU problem, Xfinity/Comcast. Not a customer problem or a device problem. It's happening on every single TV, phone, and computer I own. Fix your service and stop blaming it on the customers.

@user_nih0xe Are you casting the content, or watching on a mobile device? Also, have you rebooted the device to ensure it has a refreshed sync? 

@Corrine803 Is this happening on a specific channel or all of them? 

@monkeyhead112 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at the issue you're having with TBS. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

Hey All, ran an independent test on my Westinghouse Roku TV, with Stream App version 6.14.0. Was able to find TBS in the SD (ranges below 100), HD (500+) and Neighborhood channels (1,00+) a game isn't on right now but is coming on soon. Video/audio issues are normally attributed to the network broadcasting the content, but this can vary based on local circumstances also. Since streaming via Xfinity Stream uses an internet signal instead of coax, please consider looking over our Community Expert article below for tips on troubleshooting your internet connection.  

ANSWERED: Tips for troubleshooting your Xfinity Internet connection

user_rwgozx thank you for sharing your experience with the TBS network for other customers who may come across the same concerns. Hopefully the sound is resolved soon.

Hello @user_fxu9hy, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.