When will ION be back?

That would be great, what information do you need?

We're in zip code 34240. It only appears now as a "subscribe" channel; it used to be on 1-2 channels (223 was one) as a no-charge channel part of our Xfinity plan. I still have one episode recorded and receive the following when trying to play it.

Thank you, to pull up your account we do ask that you send us a direct message with your full name and service address. We can return here once completed to update our community on what we worked on. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it