Hey there, @user_c308e4, thanks for reaching out through Xfinity Forums regarding your channels. We would be happy to help with troubleshooting. What channel are you having issues with? Is it a specific channel or multiple?
Hi there, @user_6qu99z Thanks for reaching out to us on the Forums! We know how frustrating it is to have a channel in spanish and not be able to change it. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I'm sorry you're having trouble with one of your channels playing in Spanish. If only a single channel is affected, it's often caused by the Secondary Audio Program (SAP) or an alternate audio track being enabled for that channel.
Let's try resetting the audio settings:
Tune to the affected channel.
Press the Xfinity button on your remote.
Select the gear icon (Settings).
Go to Device Settings > Audio.
Select Audio Language (SAP) Reset and press OK.
You can also press the A button on your remote while watching the channel and make sure the audio language is set to English
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_ca0h32 If the game broadcast is in Spanish but the commercials are still in English, that usually means the program's audio track was switched to SAP (Secondary Audio Program) or an alternate Spanish feed, while the commercials are being inserted locally in English.
Please try these steps:
Press Xfinity on the remote.
Go to Settings (gear icon).
Select Device Settings → Audio (or Language).
Look for SAP / Secondary Audio Programming.
Set it to Off or English.
Return to the channel and test again.
If it's happening on only one channel or one sporting event, the network may be providing multiple audio feeds, and the box may have selected the Spanish feed accidentally.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeniece
Official Employee
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4.5K Messages
3 months ago
Hey there, @user_c308e4, thanks for reaching out through Xfinity Forums regarding your channels. We would be happy to help with troubleshooting. What channel are you having issues with? Is it a specific channel or multiple?
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user_ca0h32
Visitor
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2 Messages
16 days ago
Hi Richard. I tried your solutions and still getting game commentary in Spanish. Commercials in English What now ?
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user_ca0h32
Visitor
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2 Messages
16 days ago
Richard. Are you planning on responding before the game is over ?
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