Hey there, @user_c308e4, thanks for reaching out through Xfinity Forums regarding your channels. We would be happy to help with troubleshooting. What channel are you having issues with? Is it a specific channel or multiple?
Hi there, @user_6qu99z Thanks for reaching out to us on the Forums! We know how frustrating it is to have a channel in spanish and not be able to change it. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I'm sorry you're having trouble with one of your channels playing in Spanish. If only a single channel is affected, it's often caused by the Secondary Audio Program (SAP) or an alternate audio track being enabled for that channel.
Let's try resetting the audio settings:
Tune to the affected channel.
Press the Xfinity button on your remote.
Select the gear icon (Settings).
Go to Device Settings > Audio.
Select Audio Language (SAP) Reset and press OK.
You can also press the A button on your remote while watching the channel and make sure the audio language is set to English
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeniece
Official Employee
•
4.2K Messages
1 month ago
Hey there, @user_c308e4, thanks for reaching out through Xfinity Forums regarding your channels. We would be happy to help with troubleshooting. What channel are you having issues with? Is it a specific channel or multiple?
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