why did my current peacock presupport

why did my current peacock premium plus with no commercials subscription stop when i got free xfinity peacock even though it's supposed to be good through the paid billing period? Now I can only watch peacock with commercials or upgrade through Xfinity when I had no intention of continuing to pay for peacock.

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XfinityPaula

Official Employee

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1.6K Messages

2 months ago

Good morning user_9d0i16. I'm sorry to read about the trouble with your subscription to peacock with no commercials is not working. I know there can be some issues with upgrading or downgrading with our Peacock premium promotion. I'm sorry for this hiccup and I would love to help out. Did you happen to use a different email address between the two services?

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user_9d0i16

Visitor

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3 Messages

Hi, Same email. I really just want to cancel the free subscription but there is no option/way to do it.

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2 months ago

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XfinityPaula

Official Employee

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1.6K Messages

user_9d0i16 I'm sorry that this change messed up the commercial free premium plus service that you should still have until the end of the billing cycle.

Looking at our option you can cancel the premium service online, unless you ordered through a cable box or stream box. I found the steps here: https://www.xfinity.com/support/articles/cancel-peacock-premium-plus

You would go to this site https://xfinity.com/buy/plan/addon/entertainment-management?checklob=true&cmp=ILC:XTC:bufl:0:X1T:SAO:addon:10020

Click on the peacock tile, in this case click on the Premium tile and click remove.

Does this allow you to move back to the premium plus service?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_9d0i16

Visitor

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3 Messages

I tried and it doesn't. The only way on xfinity to get out of the premium free subscription is to upgrade to a paid subscription through xfinity. I've just stopped watching Peacock because of it.

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1 month ago

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XfinityEmilyB

Official Employee

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2.3K Messages

user_9d0i16 i appreciate you giving that a try. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can take a closer look.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_9d0i16

why did my current peacock presupport

XfinityPaula

user_9d0i16

XfinityPaula

user_9d0i16

XfinityEmilyB

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