Why do lI pay over $300 per month for such [Edited] service?

Good evening @user_pw9mo2, and thank you for reaching out to our dedicated Communities team on our forums, we appreciate it and hope you are having a wonderful Wednesday so far! I'm sorry to hear that you are having to routinely call for internet and TV problems and that no one is answering, this definitely isn't the kind of experience we want for any of our valuable customers and imagine your frustrations. Rest assured, though our team is here to help and would be happy to run through some troubleshooting steps with you to see if we can resolve your issues remotely. If not, we'll be happy to schedule one of our dedicated and expert technicians to investigate further. Either way though, our team will stick with you every step! 

To better assist with troubleshooting, I'm going to ask a couple background questions. Can you tell us a bit more details about what is happening with your Internet and TV service? For example, are you experiencing any error codes or messages on your TV screen? Is your Internet running slowly or dropping regularly? Have you attempted any troubleshooting steps on your own yet? You can try some basic troubleshooting using our easy and convenient XFINITY app by following the instructions on our website here https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.