Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_brrh90
1st Topic

2 Messages

Sunday, December 8th, 2024 6:40 AM

why doesn't ktvu news play at 10 pm on xfinity?

Hello - The KTVU news starts an hour long program nightly at 10pm. However our service starts the program at 10:30, missing the headlines and a lot of local news. Is this something that you can please fix? Thank you, Barbara [Edited: "Personal Information"]

Question

 • 

Updated 

1 month ago

 • Edited

32

2

0

Was this helpful?

ThatDonGuy

Problem Solver

 • 

800 Messages

1 month ago

Have you tried deleting the scheduling recording and setting it up again?

0

0

XfinityBillie

Official Employee

 • 

3K Messages

1 month ago

@user_brrh90 Thank you for taking the time to reach out to us here on our Xfinity Forums. I know I enjoy staying up to date with what's happening in the world and my local area, I can understand the frustration if you're missing half the news. Does the guide show that the news should be on at 10 PM? Or are you trying to record the news, and it's not starting to record until 10:30? The more information you can provide the better I will be able to assist you. 

2

0

user_brrh90

2 Messages

@XfinityBillie​ Hello and thanks for getting in touch! For many many years the program started and was aired at 10 PM and the guide reflected that. About a year (?) ago something changed and the guide shows it starting at 10:30 PM however the program is already 1/2 over by 10:30 PM as it is an hour long news show. If it is possible to somehow access the whole program via Xfinity? Thank you so much for your assistance. 

Like

Reply

1 month ago

0

XfinityRoberto

Official Employee

 • 

1.5K Messages

Thank you so much for the clarification. I am sorry to hear that you are missing half of the program. Now we are not able to change anything for you on our end but we do have a a ticket we can open for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here