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user_0078d0
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Saturday, August 24th, 2024 6:30 PM

Why is Paramount+ so bad? I can't tell if it's an Xfinity thing or a Paramount thing?

All of my other streaming services work fine except for Paramount+ using Xfinity cable provider.  I am thinking about just cancelling Xfinity cable and going all streaming for my viewing needs, would save me a bundle and I think I might be able to get Paramount+ to work without the Xfinity interference and buffering etc.  I cancelled Paramount+ a month ago and am now wishing I had it back in working order and maybe it's time to cancel Xfinity and try Paramount+ again.  Any others with this experience that can share?   

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3 days ago

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XfinityEva

Official Employee

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1.4K Messages

5 months ago

 

user_0078d0 Thanks for reaching out! There are a few ways to try an isolate an issue. For example, are you trying the Paramount+ on other devices? Connected and not connected to your in-home network? Are you having any other connectivity concerns or only for the Paramount+? 
 
 

 

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user_0078d0

Visitor

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4 Messages

@XfinityEva​ I was only trying on my TV connected to my Xfinity cable box - that is the only place I watch shows.  I tried a variety of fixes found on the web and the forums.  Seems many people are having issues with Paramount+. The lag made shows completely unwatchable.  A 1 hour episode of Billions would take 90 minutes due to buffering and lag.  The irony is that I had complained about a variety of Comcast/Xfiniy issues some time ago and was offered Showtime free for all of my troubles with the service.  Trying to utilize the free goodwill gesture offered to me drove me nuts with the buffering - now I'm just waiting to find a suitable alternative to Xfinity.   

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5 months ago

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XfinityEva

Official Employee

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1.4K Messages

Thank you for sharing that. There is a similar known issue with the  Paramount+ app. The alternative would be to watch on a different device until this is resolved. 

 

This is the known issue:

 

We’re aware that some customers may experience video playback issues with the Paramount+ app (or the MAX app) through Xfinity TV Boxes. These issues include, but are not limited to, buffering, crashing, and error messages, including APPS-04036.

This is not an issue with the Xfinity network or our equipment. It’s due to the memory requirements of the apps.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_0078d0

Visitor

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Thanks for the info - I don't watch on other devices - I don't want to pay for a service I can not use.  I cancelled Paramount+ with Showtime.  I find it odd that the Paramount+ app has memory issues that makes their service unwatchable but the other 6 subscriptions I have do not (MAX, AppleTV, Hulu, etc. etc.). Finally, a cursory review of the problem on the internet reveals that this issue has been going on for some folks dating back years - sounds like Paramount is not ready for primetime and customers suffer.  I'm done with them and cancelled. 

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5 months ago

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XfinityBillie

Official Employee

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3K Messages

@user_0078d0 We appreciate your time in reaching out regarding this concern, I understand that you have cancelled the Showtime with Paramount+. Before you had done so, had you tried going to the Paramount+ site and creating an account using your Xfinity username and password? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

 

vinesjh Thank you for your feedback. We would recommend going here (https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage) and clear out locally stored data to see if it will assist in Paramount Plus operating correctly.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_qwsuur

2 Messages

5 months ago

I have a similar issue I cannot get my Paramount+ showtime app to work at all? though it is included in my 3 premium channel bundle????, no error message i click on start watching and i goes back to the first page, Ive called twice and that has been useless????

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user_u2h6ej

1 Message

3plus months and still not resolved Every person should get a refund and get it fixed or stop offering it! 

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2 months ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

We're sorry to hear that your experiencing issues with your subscription as well @user_u2h6ej. To confirm, what troubleshooting steps have you tried so far? Are you experiencing any error messages or codes when you try to log in?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_6xyc7b

1 Message

I am the same.  I have Paramount+ with Showtime.  I have not been able to access Paramount+ with my Xfinity credentials.  I have tried through the app on the TV and online through my desk top.  I have tried to scan the QR code, but nothing works.

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5 days ago

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XfinityDilary

Official Employee

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1.8K Messages

user_6xyc7b Thanks for your comment and for letting us know of your situation. We'd like to help get this fixed. You mentioned this is happening across all of your devices. What specific issue are you encountering when logging in? Is it giving you an error message or code? Also, are all of your devices up to date with the latest OS? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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justsam

Contributor

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77 Messages

4 days ago

I went thru this for months and several hours of painful calls/ chats.  I cancelled Paramount Plus thru Xfinity and went direct to Paramount Plus.  Been able to binge watch ever since.  If you are just wanting Paramount Plus it is cheaper direct from them if you sign up for a year.  Beware that if you pay for a year, and want to cancel, there is no refund of remaining months. 

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