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user_9xxhtq
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Monday, December 30th, 2024 2:59 PM

Why Isn't a Downloadable Channel Guide Available?

Hello,

I've been searching everywhere for a downloadable channel guide, but I can't seem to find one. I logged into my Xfinity account, and even though I've been a long-time customer, it says it can't find a guide for my address.
This seems like such a basic feature that should be easy to access.


Is there a reason why Xfinity makes this so difficult to find? It would be incredibly helpful to have a simple, downloadable PDF or even an up-to-date online version that I could print out or reference.


If anyone knows where to locate it—or if Xfinity could consider making this easier to access—I'd really appreciate any guidance.


Thank you!

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17 days ago

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XfinityKassie

Official Employee

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1.5K Messages

17 days ago

 

user_9xxhtq Good morning! Thank you for reaching out to our Community Forums Team for assistance with your TV channel lineup. I can see wanting to get a list. As of now, we don't have a downloadable channel guide, as networks can make changes to their channels and broadcasting frequently. I'll be sure to pass along the feedback on wanting something downloadable. In the meantime, we do have an electronic option to view your channels. Please feel free to let us know if there is anything else we can help with. 
 
 
https://www.xfinity.com/learn/channel-lineup-bundles 

 

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user_9xxhtq

2 Messages

Good morning,

Thank you for the response. While I understand that networks may frequently change their channels and broadcasting, it is still disappointing that a company as large as Xfinity has not found a way to offer a simple, downloadable channel lineup for customers. In an era driven by technology and data, this seems like a basic and essential service that many competitors provide.


Having a reliable reference point for what I’m paying for is important, and constantly needing to check online can be inconvenient. I appreciate you passing the feedback along, but I sincerely hope Xfinity takes this into serious consideration and works on implementing a solution soon.


Seems like the other providers figured it out!

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17 days ago

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XfinityKassie

Official Employee

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1.5K Messages

 

user_9xxhtq You are most welcome! We are here to help in any way we can. I hope you were able to get what you needed from the link I provided for the time being. We are always looking for ways to improve our customers experience with our products, services, and support channels. Have a wonderful New Years Day! 

 

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17 days ago

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