Greetings, @user_4kz8dg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your voice remote, but you have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening with your remote? Are you getting the blue light on the remote when you press the microphone button, along with an audible alert, or is it not doing anything? Does your TV screen indicate a voice command is being received, but not registered, or is that doing nothing as well? Have you tried unplugging your cable box and plugging it back in, to see if that would help reset things?
XfinityJamesC
Official Employee
•
3K Messages
8 days ago
Greetings, @user_4kz8dg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your voice remote, but you have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening with your remote? Are you getting the blue light on the remote when you press the microphone button, along with an audible alert, or is it not doing anything? Does your TV screen indicate a voice command is being received, but not registered, or is that doing nothing as well? Have you tried unplugging your cable box and plugging it back in, to see if that would help reset things?
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