Visitor
•
1 Message
Wire down in driveway
Delivery truck driver knocked cable wire down that goes from my house to the pole on the street.
It needs to be put back up again.
Visitor
•
1 Message
Delivery truck driver knocked cable wire down that goes from my house to the pole on the street.
It needs to be put back up again.
XfinityAdrienne
Official Employee
•
1.3K Messages
3 days ago
Hey there, user_8d54d5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line being pulled away from your home. I would be happy to help with getting the proper ticket submitted to have the line concern resolved. Please send us a DM to get started.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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