4 Messages
Xfinity Gigabit + Peacock Premium Not Working
I have Gigabit Plus internet and Peacock Premium is included in my plan. I tried to activate it a few months ago. When I login to my Peacock account, it does not have a Premium subscription and instead directs me to options to purchase a Premium plan.
I am using the correct email address to login. I only have one Peacock account, and it is the same email that is the primary on my Xfinity account.
When I visit https://customer.xfinity.com/activate-peacock, it says “Your Peacock account is already activated.” Additionally, I tried activating Peacock Premium through the Xfinity Assistant link that is discussed on these forums (https://www.xfinity.com/xfinityassistant/), but no activation banner appeared for me. I typed in "Peacock Premium Activation," and I was directed to the same activation link above, with the same results (i.e., it says the account is already activated). I have also talked with Peacock customer service, and they could not provide any help, beyond verifying that I had no other alternative email addresses linked with Peacock.
I’m not sure what to do at this point. Can you please help?
Accepted Solution
user_6wc12h
4 Messages
4 months ago
An update for everyone: I sent a DM as instructed. After some back and forth, a ticket was created with Xfinity customer service. Customer service called me and escalated the issue to their Peacock team. The Peacock team "reset" the activation link here (https://customer.xfinity.com/activate-peacock), and I was then able to activate and access Peacock Premium! The Xfinity team also provided me with a credit to reimburse me for what I paid to access Peacock Premium while the Xfinity promo was not working. Problem solved, and I'm grateful for all the help!
(edited)
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user_jdpu81
1 Message
4 months ago
I am having the same issue!! Word for word as above, but I am also a diamond member and have tv now.
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XfinityArmand
Official Employee
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1.9K Messages
4 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_6wc12h! We are so glad to hear from you and happy to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details, and we can get the ball rolling on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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