Xfinity Peacock subscription saying it's already connected to another account?

I read the threads already on the abysmal customer service outside of one comment talking about a promo code? I'm having the EXACT same issue and it's not that my Peacock email/login is wrong. I even got a confirmation email from them that I signed in. It's Xfinity's end 100%.

I need it fixed.

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XfinityEricB

Official Employee

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3.6K Messages

5 days ago

user_bpit7i Thanks for reaching out about your Peacock error concern when trying to set up the service on your current account, but error saying linked to another. I would be happy to check the account about it being coded correctly if needed, but that error message normally doesn't have to do with how the account is coded. Have you gone into the xfinity.com/yoursubscriptions site, and tried to unlink the login ID from any previous subscriptions? To confirm, did you pay for Peacock directly in the past at any point as well using the same login ID?

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user_bpit7i

Xfinity Peacock subscription saying it's already connected to another account?

XfinityEricB

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