Xfinity rewards platinum peacock activation not working

user_uakngm Thank you so much for your post for help with the issues you are running into with your Peacock offer. This error is mostly due to the ID you are using to log in to the Peacock app after accepting your offer. After visiting https://customer.xfinity.com/activate-peacock, you were brought to the Peacock screen to confirm your login. The information entered there is what is needed. Peacock's email and password may not be the same as your Xfinity credentials. You could’ve used a third-party (non-Comcast) email address to sign up for Peacock. You may need to try multiple email addresses. I would also recommend logging out of Peacock on all devices until you confirm the correct Peacock ID.