Visitor

 • 

1 Message

10/06/2026 5:37 AM

XG1v4 Cable Box

I’m making this post since I have seen that some others had some luck on here regarding requesting/ordering the Xfinity XG1v4 cable box.

I would like to upgrade to the XG1v4 box since I currently have the very slow/laggy, non-4K XG1v1 box. I don’t want to have a wireless Xi6 box since I have heard about all of the issues they have.

Thanks!

Oldest First
Selected Oldest First

Official Employee

 • 

3.4K Messages

5 days ago

 

lukasm25 Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with the equipment associated with your account and see if we can get you the TV Box you mentioned. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

forum icon

New to the Community?

Start Here