Visitor

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1 Message

Wednesday, October 8th, 2025 1:34 AM

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Official Employee

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2.7K Messages

2 months ago

 

user_ac93jq Thank you for reaching out! If your Xfinity account is already linked to another Peacock account, it may be because you have an existing Peacock subscription through a third party or a different email address. To resolve this, you can either cancel the existing subscription and wait for it to cycle before activating the promotion through Xfinity, or create a new Peacock account using a different email address to activate the promotion immediately (note that creating a new account will result in loss of preferences and watch history). 

 

Visitor

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1 Message

i am unable to cancel my current subscriptions with Peacock because there are no option for me to cancel, and the subscriptions had expired few years back.

Official Employee

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2.8K Messages

 

Thanks for your comment, user_j8yteu. Are you currently being charged for the service? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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