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user_pe27jw
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Friday, July 10th, 2026 2:54 PM

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$10 Dave & Buster's Membership Benefits Link Broken

The link to the $10 Dave & Buster's Membership Benefits link is broken and leads to a webpage "HTTP Status 500 – Internal Server Error". This is happening to my parents accounts too. Please help.
[Edited: "Personal Information"]

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11 days ago

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user_pe27jw

Visitor

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5 Messages

12 days ago

This was mysteriously resolved with emails from Xfinity with a link to the gift cards. Thank you.

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XfinityNatalie

Official Employee

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928 Messages

 

That is correct. Our Rewards team has successfully resolved this issue. Thank you for allowing our team to help our members take advantage of this awesome reward!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

11 days ago

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XfinityPaula

Official Employee

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2.2K Messages

19 days ago

 

user_pe27jw Hello there! Thank you for reporting this touble to us with accessing the Dave & Buster's membership benefit. I know this is a popular membership perk and I think the first time that it's been offered. Thank you for being a member and taking advantage of the program.
I'm sorry that you and your parents are having trouble with accessing the link. Are you reaching the error page when selecting the option to redeem the benefit or when trying to access the gift card? 

 

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user_pe27jw

Visitor

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5 Messages

It's when I try to redeem the gift card by clicking on "Visit Dave and Busters". I've redeemed this offer before with no problems. The link it bad.

19 days ago

0

XfinityAmira

Official Employee

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4.9K Messages

Thanks for letting me know, user_pe27jw! I am not seeing any reported issues with the offer. It is a while-supplies-last offer, so we may have already run out of cards, but I would be happy to help look into it for you. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

19 days ago

0

user_pe27jw

Visitor

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5 Messages

According to your forum, there are others who are having this exact issue. I was able to grab this reward before the supplies ran out as I did in the past but the link to the gift card redemption is broken. I will send you the info via Direct Message.

19 days ago

0

user_pe27jw

Visitor

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5 Messages

For example: https://forums.xfinity.com/conversations/customer-service/10-dave-busters-reward-broken-link/6a506483eb10f8656e5677a4?cjdata=MXxOfDB8WXww&commentId=6a50e19ed825175830120803&cjevent=b315c8f07c7e11f181d2011f0a1eba9b&cmp=aff__4485850

19 days ago

0

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