3 Messages
$100 Amazon gift card
I subscribed to the 500 Mbps plan based on the promise of receiving a $100 Amazon gift card, as stated in your promotion. However, despite fulfilling all requirements, I have yet to receive it.
When I contacted your support team, an agent admitted that this was misleading—essentially confirming that customers are being deceived. This is completely unacceptable. If I had known this, I would have chosen Metronet’s fiber plan, which provides better service and actually honors its promotions.
I expect an immediate resolution and the fulfillment of the promised $100 Amazon gift card. Please escalate this matter if necessary and provide a clear response on how you will address this issue.
Looking forward to your prompt action.
XfinityPaula
Official Employee
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1.6K Messages
6 months ago
Hello @user_lqcgy3! Thank you for reaching out to us for help with the missing promotion. I'm terribly sorry to read that you have not received the gift card. I know that there are other providers out there, and we appreciate that you chose Xfinity. I will do everything I can to make sure the promotion is honored. I replied to your direct message. Please check your inbox and we will assist you from there.
Direct message steps if needed
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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113.2K Messages
6 months ago
@user_lqcgy3 @XfinityPaula
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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david.g1
New Poster
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5 Messages
23 days ago
The exact thing has happened to me! I called and was told it was on hold and that someone would contact me in a couple of days. No one has contacted me.
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