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Slyboyjay
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1st Reply
Conversationalist

12 Messages

Wednesday, October 16th, 2024 12:44 PM

18 days no service

Hi I know everything is wild right now. But beyond a day or hours of service it's pretty much been 18 days no service since the hurricane. We need WiFi for literally everything. And we're going nuts without cable. I wanted to see if I could get more outage credit since it's almost been a full month. And if I could get a set outage restoration date instead of it always changing. I appreciate the help and I know y'all are getting the anger thrown at you when you have no control of it getting fixed. Thank you  again.

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1 month ago

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XfinityAngie

Official Employee

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1.4K Messages

1 month ago

 

Slyboyjay, Thank you for reaching out to Xfinity Support. I know it has been difficult for you to be without service. We will be applying a credit once your service has been restored.  We still do not have a set date for when your service should be restored. https://south.comcast.com/2024/10/09/augusta-network-restoration-timeline/
I hope this link will help you. If you need more specific information, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

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Slyboyjay

12 Messages

@XfinityAngie​ Hi my service is restored, will I get any within the next 13 day? Because I have to set my payment arrangement for the 9th by the end of the month 

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1 month ago

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Slyboyjay

12 Messages

1 month ago

Please answer as soon as possible.

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XfinityEmilyB

Official Employee

 • 

1.7K Messages

@Slyboyjay Good morning and thank you for keeping us posted. I don't see a Direct Message from you. Were you able to follow the instructions to reach out privately? 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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