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user_dt5es5
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Thursday, May 28th, 2026 5:47 PM

2 year promotional rate ending

Hello! My two year promotional rate is about to come to an end. What options do I have for a new plan at the same price point? Thank you!

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23 days ago

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XfinityMartyR

Official Employee

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3.3K Messages

23 days ago

 

user_dt5es5 We appreciate you reaching out to us over our Community Forums! Our team would be more than happy to review your account, and see what promotional options may be available to you at this time. We may uncover possible Mobile savings for you if you haven't joined Xfinity Mobile yet. Our Xfinity Mobile service has helped our members save money from their current carrier, you could be next! Members that have Xfinity Internet in the home are already eligible for Xfinity Mobile. There are no line fees, members pay for the data plan you choose each month. You have an option to bring your devices if compatible, and you can purchase a new device upfront, or on a payment plan. We just updated our data plans, the first line of Mobile Select is starting at $30.00 per month or $45.00 per month for Mobile Plus. Have you considered switching mobile providers, or are you already a Xfinity Mobile member? 

 

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user_dt5es5

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Thank you! Unfortunately switching to Xfinity Mobile is not an option for me me since my phone is tied to my place of employment. 

Are there other options available? I'm currently paying $30 per month and am hoping to be able to stay at this price point. 

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23 days ago

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XfinityMartyR

Official Employee

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3.3K Messages

 

user_dt5es5 Having an employer provided mobile plan is pretty sweet! Our internet plans have changed over the past 2 years, we will have to review your account to see what options are best for you, and available. Please send us a direct message, so we can gather your account details. 
 
 

To send a "Direct Message" message:

 


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 


How to: Direct messaging within the forum

 

 

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23 days ago

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